Repair or replace it?
CR's guide to having products fixed–or not
THE TEMPTATION TO TOSS Frustrated by cost and inconvenience, and lured by new products, fewer readers are repairing.
You're hosting Thanksgiving but it's your range that's taking a holiday. Do you call for repair or scramble for a replacement? To help you make the right decision, as part of the Annual Product Reliability Survey conducted by the Consumer Reports National Research Center, we asked 13,477 subscribers to share their experiences with 20,613 broken products.
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